FROGNAL FARMHOUSE

Terms of Trade

Mark and Paul look forward to welcoming you for your stay in the Green Cottage at Frognal Farmhouse.

This pages describes our terms of trade. By placing a booking with us (Frognal Farmhouse Ltd), you (the lead guest) and your group agree to the following terms & conditions:

Bookings

  • The lead guest must be at least 18 years of age.
  • The maximum number of guests is indicated on the accommodation description page on this website.
  • Agent: Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages.
  • Visitors: Only the lead guest and the named individuals are allowed to use the property and its facilities. Third-party visitors are only allowed access at our express permission.

Payments

Direct bookings require payment in full, 28 days before your stay.

Bookings made within 28 days of your stay require payment in full at the time of booking.

We accept payments by card or BACS transfer. Please quote your booking reference on your transaction.

Check-in/out

Unless agreed by text/email, our standard check-in/out times are:

  • Check-in: Between 15:00 and 22:00pm on day of arrival
  • Check-out: By 12:00 (noon) on day of departure

Cancellations

IF YOU NEED TO CANCEL YOUR BOOKING:

Please contact us as soon as possible if you need to cancel your booking.

  • A full refund will be issued if you contact us before noon the day before your scheduled arrival.
IF WE NEED TO CANCEL YOUR BOOKING:

In the very rare event that we need to cancel your booking for example, due to significant proprietor illness, accidental double booking, family bereavement or significant urgent repairs, we will:

  • Inform you at the earliest opportunity
  • Issue a full refund of any money paid. We will endeavour to refund money within 24 hours.
  • Endeavour to suggest alternative accommodation in the local area.
  • We are not liable for any other costs or charges. 
  • We encourage you to take out travel insurance. 

Behaviour

We wish to create an enjoyable and relaxing environment for all our guests and our team.

  • We may, as a last resort, cancel your booking and require you to leave if you are causing antisocial or criminal behaviour.
  • No refunds will be issued.
  • You remain liable for all damages and outstanding charges.
  • We will not seek alternative accommodation for you.

CCTV

We use CCTV cameras in the grounds of Frognal Farmhouse, with remote viewing facilities with the purpose of crime prevention. There are no internal CCTV cameras. Images are held for 28 days. Our contact details are: 07356 244403 or office@frognalfarmhouse.co.uk

Damages

We reserve the right to charge the lead guest (or any other member of the booking party) for any damages caused through the course of a
booking by any member of the booking party. This includes breakages, spillages, stains, damage to fixtures and fittings or items stolen. Any
accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Data Protection

We will take active steps to protect your personal data.

  • We will collect: Your name; address; mobile number; email address; number of people in your party.
  • We will use your data to help manage your bookings before, during and after your stay.
  • After 22 days you can request that we delete your data at anytime (email office@frognalfarmhouse.co.uk with the subject Request to
    forget)

Electrical

High-load electrical items, e.g. portable fires, are not permitted.

Fryers 

Deep fat friers are not permitted to be used inside the Green Cottage. They present a significant fire risk.

Lost keys

All keys remain the property of Frognal Farmhouse.
Lost keys will incur a replacement charge of £15 per key.

Lost property

Before leaving – please check that you have all your items!

  • We accept no responsibility in replacing lost items.
  • Any lost property will be held for a period of 1 month.
  • We will make our best efforts to reunite lost property with their owners.
  • We may offer to post lost items via recorded delivery at your cost.
  • Alternatively, items may be collected from Frognal Farmhouse at a mutually agreeable time.

Non-arrival

Guests who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due.
It is suggested that guests take out appropriate insurance.

Parking

On-site parking is available for up to two (2) domestic cars. Vehicles parked at their own risk.

Pets

Subject to advance agreement, up to two (2) small family dogs and Service Dogs are welcome. Please note that the section on damages which will apply to all bookings.

Restoration

We are currently restoring the main farmhouse.

  • For your health & safety, the farmhouse and parts of the garden have restricted access.
  • Please do not access these areas.
  • Paul and Mark would be delighted to offer you a tour of the building if you wish to see the restoration in progress.

Smoking

Smoking/vaping is not permitted inside any building.
Smoking/vaping is only allowed in designated areas.
A deep clean fee of £100 per room may be charged to clean rooms with smoke/vape odours.

Wi-Fi

The wi-fi is offered as a free, ‘best-intent’ service for guests. The internet access provided is intended for general use such as accessing
email, messaging, social media, light video / music / media streaming. It is not intended for heavy media streaming, online gaming,
extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited. We may monitor network
performance and user usage in order to maintain a fair and high level of service to all our guests.